Partner WebOverviewThe Partner Web is a web-based access to Partner's Job Management System. BackgroundThe System Hub controls jobs. The Partner Web consists of a web server and easily customizable web pages built to serve the various people in the utility. The Partner Web allows a user to conduct limited searches and make some changes to jobs in the system. Features of the Partner WebJob Data Viewing—Anyone on the company network can view job information and reports using a standard internet browser. You can select jobs using job information fields such as work order number, dates, names, design engineer, etc. You can view the job information fields, construction assemblies by job or by job location, and job reports such as the construction sheet or construction summary. Each role within the organization can have pages customized to meet their needs. Job Data Editing—By using customized pages, you can edit all or selected job information fields. However, you will not be able to change the job design (locations, assemblies, spans, etc.). Summary Reporting—The Partner Web can have pages configured to prepare summary reports. For example, you could have a report listing the number of each construction assembly installed within a time range. Partner Web's features are available visually in the Partner Web Quick Reference. Uses for the Partner WebJob Initiation—As a Customer Service Representative, you can generate a work order during the initial telephone call from the customer. You can record names, addresses, phone numbers, etc. about the customer, and this information becomes part of the job, eliminating duplicate data entry. If you assign the job to a designer, it will flow directly to the designer's computer. Customer Response—As a Customer Service Representative, you can respond to a customer request for the status of a job. By querying the job on the Partner Web, reviewing the status and schedule, and looking at the construction sheets, you can respond to the caller and add notes about the call. Using the Partner Web allows you to provide an effective response to the customer without involving any other employees. Design Review—As the Design Superintendent, you can review construction sheets electronically and approve jobs for construction or send them back for revision with comments. This paperless process is particularly important if the designer and the superintendent are in different offices. Warehouse Coordination—As a Construction Supervisor, you can schedule construction. The warehouse can review the assemblies and date and commit to delivery on that date or commit to a later date. You can then see all the jobs that the warehouse committed to a later date than the planned construction date. By using this system, you have not wasted time playing phone tag and typing emails to obtain this information. Partner Web Page DefinitionThe definition for each Partner Web page includes:
Advantages of the Partner WebEase of Administration—The Partner Web consists of web server and web pages run on the company's network. Users access the server with the web browser already on their computer. Maintenance is conducted at a single location allowing simple modification of the system. Industry Standard Configuration—The Partner Web pages are built using HTML with a few special handlers for database queries and job updating. You can readily find people capable of programming with HTML within your company or in your community. Scalability—Web applications can easily support growth. Ease of Use—Everyone is becoming familiar with the internet and is becoming accustomed to using web pages. The look and feel of the Partner Web will be familiar to your staff. Add Other Information—The Partner Web can easily be extended to have pages not directly related to jobs. You can put any kind of pages that are appropriate. Examples include written procedures, photos of construction assemblies, the vacation schedule, the lunchroom menu, etc. |
